Cross' career began as a serology intern at the Charlotte-Mecklenburg Police crime lab while she was earning her Bachelor of Science in Biology from the University of North Carolina at Charlotte (with concentrations in genetics and psychology). After graduating, she joined the North Carolina State Bureau of Investigation as an agent assigned to the Serology/DNA unit. It was here that her forensic DNA experience began when she assisted in establishing the PCR based DNA testing for this laboratory. With this experience, Ms. Cross was then able to establish the initial PCR DNA testing programs at the Acadiana Criminalistics Laboratory, NMS Labs, and finally at Guardian Forensic Sciences. She earned her Master of Pharmacy with a concentration in Forensic Serology and DNA in 2005 from the University of Florida. Her approach to casework is tenacity with the occasional stroke of genius and thinking outside the box. Ms. Cross believes that good communication is key to success in solving cases.