Construction Law, Dispute Resolution, Family Law, Torts & Insurance, Ethics

Modern Law Practice Series: Online Dispute Resolution’s Influence on the Practice of Law [Webcast]

Information on the Evolving Legal Market

Online dispute resolution (ODR) allows users with civil disputes to forgo court proceedings and attorneys by using web-based technologies and the Internet to resolve their conflicts. Although early websites offering ODR services for more complex issues seemed to stall, ODR found its niche in e-commerce disputes. One of the most successful examples of this is eBay, whose Resolution Center now resolves over 60 million disputes each year, 90 percent of which are completed without the help of attorneys, using only the ODR software.

Abroad, ODR platforms are beginning to take on more intricate disputes like marital separations in the Netherlands and personal injury disputes in British Columbia. Back home in Tennessee, ODR has been implemented by the Davidson County Property Assessor‘s Office, where it allows taxpayers to file property tax assessment appeals online.

Is ODR the next game-changing trend in legal technology? How will ODR affect the practice of law in the United States and in Tennessee? This session will discuss these questions, take a closer look at ODR practices at home and abroad, consider the pros and cons of this innovation and look at the ways in which Tennessee lawyers could benefit from online dispute resolution.

Approved for 3 hours mediation ethics credit (CME) and 3 hours dual/ethics credit (CLE). 

For CME Credit: Once you have completed the online program you may access the CME certificate of completion in the materials attachment (paperclip icon located above the video screen). Please download the form and follow the instructions for CME filing. TBA will automatically file this program for CLE credit.

SAVE MONEY: Use the prepaid CLE credits that come with your TBA Complete Membership and save on this course. Not a TBA member? Join now to start saving.

Great course, glad I did it.

I like that TBA has an effort to focus on the future and changes in our profession. This was a timely topic and the presenters were of high quality. I learned a great deal and will be better prepared to take advantage of new technologies. The information also decreased my fear of the unknown.

A lot of information was provided regarding the use of technology in dispute resolution and in other areas of the law--this was fascinating.


I was impressed with the amount of technology available to facility dispute resolution.

It was eye opening regarding how online dispute resolution might revolutionize civil suits. I'm not sure if it will or not, not completely sold it will lead to a massive change.

Extremely informative and helpful.

Excellent course.

Insight into what clients (mediation customers) want, and into what works for them. Not necessarily same as what works for us, we think.

Very interesting topic and the presenters were all extremely knowledgeable

All the speakers were great but Larry Bridgesmith was really enlightening and brought with a lot of real world examples that I can consider incorporating into my practice.

Outstanding content. I am amazed by the range of tools and applications that were introduced to assist us in practice. During Colin Rule's Skype presentation, online viewers were subjected to quite a lot of background chatter from participants in the room. It was very distracting. I am distressed that my colleagues could be so rude simply because the presenter was not in the room with them.

Best ethics (or other) TBA presentation I've seen because of the relevance of this topic. I strongly encourage my attorney colleagues to take this course and those related to it on these changes in the practice of law. Though this particular presentation focuses on ADR, the implications for litigation practice are clear, and compelling.

Fantastic presenters. I found myself stopping to look things up throughout. Very forward-looking. Lots of food for thought.

The concepts were new to me and made realize I need to think outside the box more. It is fascinating to image AI may assist lawyers to be more profitable.

It was very enlightening to see the use of online dispute resolution in different legal areas, and was somewhat disappointing to see that other countries are farther along in this process. I can see it's usefulness in the child support area as shown by the slides of the Dutch process.

Very interesting history regarding Alternate Dispute Resolution. The IT segment was particularly interesting.


This course is no longer available for purchase.

Course Information Webcast - Archived Video Highlights
  • Ethics credit
  • Dual PowerPoint and video presentation
  • Viewable on desktop, iPad, and mobile
  • CME: 3 hours mediation ethics credit
Course Credits Dual Credits: 3.00
General Credits: 0.00
Total Credits: 3

This program will be filed for Tennessee CLE credit. Please email a request to for Georgia and Mississippi CLE credit.