The traditional maxim in a military career was “up or out.” Either you progressed up the chain of command or you were urged to find your career calling elsewhere. Similarly, we all have clients we like to work with and those at whom we roll our eyes when they call or email. The best clients are those who are easy to work for, pay promptly, and refer you new business. This seminar walks you through the process of grading your clients on a variety of criteria. We then teach you the steps and techniques to move your clients up the scale. Turn your “C clients” into Bs and your “B clients” into As. Learn how to deliver great service to clients who are a joy to work for.
SAVE MONEY: Use the prepaid CLE credits that come with your TBA Complete Membership and save on this course. Not a TBA member? Join now to start saving.
Not a Law Tech or General Solo Section member? Join either or both sections for additional savings and benefits.
This program will be filed for Tennessee CLE credit. Please email a request to cle@tnbar.org for Georgia and Mississippi CLE credit.
I appreciated the breakdown of how to grade clients and practices to move unprofitable clients out.
Very helpful! Presenter gave me some new ways to think about clients, efficiency, and effectiveness. Time well spent!