Excellent presentation.

I learned new tools to use to improve my mediations from an experienced mediator.

The material related to listening, pace of progress, and re-framing were particularly useful as tools to prevent pushing the parties too early in the process as a way to get their investment in the effort and to achieve a resolution based focus.

Listen; mirror;validate; reframe. Give options at impass; ask questions; acknowledge feelings & emotions & active listening. Use last word or phrase they used to build rapport and trust.

I learned a lot about mediation from an experienced mediator.

Great insight by a seasoned mediator. Although I've been a mediator for many years, I learned a lot and intend to put it into practice. Well done Steve.

Substance very useful. PowerPoints minimally useful; more examples would be helpful.

The experience of the presenter was evident in his presentation. Helpful overview of how integral ethics are to conducting an effective mediation.

Mr. Shields was very knowledgeable on this topic and he gave great insight to the trust issues that are inherent in the mediation process. He did not base his content on cliches, but gave us real world practice ideas. Thank you!

I think Steve Shields is an ideal presenter. I am a former student of his from law school and a current student of his ADR wisdom. RE-BOOK STEVE SHIELDS OFTEN!

Very good refresher on good mediation techniques!

Excellent speaker and very knowledgeable. Would like to see more on this subject.

I think this is a very useful topic for mediators. It is very hard sometimes to get the participants to trust you and the process. I enjoyed his stories and tips.

He obviously has a lot of experience in mediations.

The importance of preparation that allows the mediator to listen carefully to each side's point of view, and the need to use different techniques to engage the parties so that you gain their trust to help ensure that they feel that they're being heard and given a fair chance to state their case so that they are more willing to come to a settlement.

Mr. Shields is an excellent presenter. He gave key information and tips. He presented in in a way that kept my interest and attention.

Excellent presentation!

Interesting, don't believe I have ever heard this material from a mediator's standpoint

Liked the presentation, his demeanor and style were very easy to follow along and stay engaged with.

Excellent presentation.

Very good and provided insight.

I can see why this Gentleman is such an effective Mediator. Very seasoned and practical guidance.

Very experienced presenter with great insights.

Handouts good. He's a great mediator but I didn't learn much "new" information. I did like the de-escalating techniques which he taught.

Great presentation.

I will hire this lawyer as a mediator.

Great presentation. Should be mandatory for all mediators and for young lawyers.